Archive for the ‘distillation’ Category
Tuesday, August 24th, 2010
That ‘knowledge is power’ is not disputed, but acceptance of the value of information is under threat. With unprecedented budget cuts becoming ‘normal’, the cost of communicating is called into question whilst its value is ignored.
With Crazy George & chums currently riding roughshod through UK public services, machetes flailing, there is financial pressure of the most intense kind on public institutions. Used to state regulation, detached from the free market’s instant and unforgiving feedback, there is no solid tradition of objectively balancing prioritities. Forced to plan big cuts, decision-makers may already have reached the “if I cut this will the entire institution fail tomorrow?” stage. Can we hope for measured appraisal of the worth of communications design in this climate? This must be a good time for designers to argue for the value of communications and information design wherever they get the chance.
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Tags: accessibility, brand design, budgets, communication, cost-cutting, cuts, economy, effectiveness, graphic design, information, information design, institutions, language, legibility, public services, spending, value, value for money
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Thursday, July 22nd, 2010
Randomly chosen newspaper spread with stories grouped under two page headings. The wide field of vision allows many other connections/reasons-to-read
The Death of Print is a phrase regularly bandied about since the invention of TV (and probably radio before that), appearing with renewed vigour with the arrival of every new communications platform. The actual death of some newspapers and print publications lends urgency to the drama, but the reality is less apocalyptic. Jobs are lost, companies fail, the media landscape changes, but old formats (with the notable exception of the unloved videocassette) assume new roles rather than become extinct. The life and death struggle of old vs. new media is the easy narrative but old media has unique value which should ensure at least a modest survival.
New media platforms have given us massive advances in accessibility and empowerment – but they also come with a predisposition for targeted communication, ‘narrowcasting’ and self-selection. Old media, print especially, has one underappreciated benefit that is absent from the new stuff. It doesn’t decide quite so forcefully in advance what information will be of value to me, limiting what I might learn about the world.
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Tags: communication, design, graphic design, information design, iPad, legibility, media, newspapers, TV, typography, words
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Thursday, June 17th, 2010
You don’t construct a building façade-first, then install services, framework and foundations. You don’t build a car by starting with the bodywork. We don’t (unless recovering from a big night out) dress coat & shoes first. So why are some brands designed from the outside-in, imposing personality at odds with experience? Outside-in brand design can set expectations significantly adrift of reality, resulting in dissonant and negative communications and an unsustainable brand. How do you build a sustainable brand? From the inside out.
Graphic design is superficial, ephemeral. Much of it ends up, if not as yesterday’s fish & chip paper (they don’t do that any more), in the bottom of the budgie cage’s (no-one keeps those any more either), binned and recycled until fit only for landfill. Pixels or paper, graphic design is largely transient, disposable. Its outcomes may be all about about the surface but there is every reason why its process should have more depth.
At Wolff Olins as far back as the 1970s a much-used maxim was “you can’t paper over the cracks” i.e. if your company/product/service is poor, a stunning visual identity will not help you long-term, it only creates a credibility gap that makes things worse. Advice that clearly never reached the ears of hapless BP CEO Tony Hayward…
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Tags: BP, brand design, brand names, branding, communication, graphic design, information design, packaging, retail, service design, signage, visual culture
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Thursday, June 10th, 2010
This is my favourite road sign. I like it because it treats me as a sentient human being rather than a mindless drone incapable of independent thought. It encourages me to consider the possible hazards of my situation and trusts that having so reflected, I will make good decisions. Were I not barrelling along at 70mph it would also inspire me to muse further on the meaning of life, the universe and everything…
The rarity of such ‘thoughtful’ road signs makes me wonder why few communications assume an intelligent audience. Too much ‘telling’ surely eventually breeds disinterest. On the roads we all see plenty of poorly regulated over-signing: badly placed, ugly ‘street furniture’ laden with overly instructive signs, sometimes there (it would seem) as much to prevent the local council from being sued as to actually help the public. Credible research now shows that careful removal of oversignage increases road safety. De-signing can be good designing. As in most areas of communication design, consideration of the user and limiting the number of messages to be processed increases the likehood of effectiveness. More thoughtful communications crediting users with some intelligence would be no bad thing.
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Tags: accessibility, communication, design, graphic design, information design, legibility, typography, visual culture
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Monday, April 19th, 2010
British Airways in a proposed merger with Iberia is to list on the London Stock Exchange as International Airlines Group. Boring! When I communicate with power utility E.on, the name always gives pause for thought (am I writing it/saying it correctly? what does it mean?). The two airline companies will continue to trade publicly under their existing well-established brands (volcanic ash permitting) and E.on is probably considered a ‘successful’ brand, but new brand names now seem to come in just two flavours: underwhelming or overwrought. When was the last time a big brand name was launched to anything other than universal derision? What’s up with brand names?
Naming strategies have evolved from simple ownership (Campbell’s), to acronym (BBC), description (Slimfast) and evocation (Breeze). Now ‘no-names’ like Muji (tr.:‘no-label’) and neologisms (or ‘stupid made up names’ as they are more commonly known) like Wii represent newer strategies that are a harder sell and demand a little more – sometimes too much – of the consumer.
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Tags: brand design, brand names, branding, communication, language, words
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Wednesday, March 17th, 2010
© DC Thompson
Hats off to RCA graduate Min-kyu Choi, who has won the Brit Insurance Design of the Year Award.
The award – a slightly weird exercise in comparing apples with oranges (if not bananas, guava, macadamia nuts and kiwi fruit) – last year favoured Shepard Fairey’s Obama poster and this year pitted the late great Alexander McQueen’s spring/summer collection, a light aircraft and a social housing project against Mr Choi’s clever folding plug design. Anyone travelling any distance with a thin laptop will appreciate the value of his elegant solution to the problem of the ugly bulk of the UK plug when travelling. The new plug, which folds to 1cm or less, may not save lives but solves a daily irritation for potentially millions of people. Amazing a) that no-one did this sooner and b) that it is not in production already. We may now have to put up with endless ‘plugging the market gap’ headlines, but Min-kyu Choi deserves the success that will surely result from his clarity of thought and keen eye for a missed opportunity. Demos here and here.
Tags: creativity, design of the year, industrial design, innovation, Min-kyu Choi, plug, product design, RCA
Posted in distillation, information, inspiration | No Comments »
Thursday, February 18th, 2010
I put up a shed last weekend (yes, the designer lifestyle is that glamorous): two days of stressful toil lengthened in no small part by the appalling quality of the ‘instructions’ provided: 14 pages of verbal and visual redundancy, irrelevance and confusion. Well what did I expect for £99?
Most products arrive with scant, inaccurate or misleading information for assembly and use. Many well-designed consumer products neglect information as part of the product experience, leading to returns, safety issues, customer dissatisfaction and erosion of brand loyalty. This seems overwhelmingly the norm and we are accustomed to sucking up all the wasted time, the frustration and stress, and moving on with our lives. Why are ‘instructions’ such a design-free zone? (more…)
Tags: accessibility, communication, creativity, graphic design, information design, language, legibility, service design, typography, words
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Thursday, February 18th, 2010
An explosion of communication and choice in recent decades has created the global climate of information overload that we are only now beginning to find ways to properly navigate. The rise of the iPhone app and the price comparison website shows the information economy at work and there is growing recognition of the value of designing access to information. But what took us so long?
In our personal areas of interest choice can seem miraculous: I can get my favourite version of my favourite song in less than 60 seconds; we can have customised trainers designed in-store; you can get your flat white-half-caff-soy-frappe-latte-cino just the way you like it in a coffee shop anywhere in the world (a distant time it was when coffee was purchased in only one of two states: black or white). But in general, relentless second-by-second decision-making is required to navigate a deep sea of visual noise. Negotiating our choices can lead to unprecedented fatigue, confusion, stress – and disinterest. As expectations rise, consumers are increasingly losing their patience. How do we solve this problem?
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Tags: accessibility, brand design, branding, communication, creativity, design, graphic design, information design, information economy, language, typography, words
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Friday, February 12th, 2010
The brief is the key to a good design outcome. Einstein said if he had an hour to solve a problem he would use the first 55 minutes to formulate the right question and the last five to solve the problem. A good design brief is the definition of that right question. In design practice a good brief is extremely rare (I recall only one genuinely complete brief – thank you Nancy Bobrowitz/Reuters!) and its importance is easily overlooked in the rush to results.
Most design briefs are only a production specification, possibly including some vague musings on the brand, but with short-term specifics favoured over direction. The missing element is usually strategy – giving direction, focus and clarity of intent to what is otherwise just a shopping list. A common reluctance to examine fundamentals makes clarifying design strategy about as easy as nailing jelly to a wall…
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Tags: brand design, branding, communication, communication goals, communication strategy, creativity, design, design brief, design strategy, graphic design, problem-solving
Posted in distillation, information | No Comments »
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