Posts Tagged ‘accessibility’
Friday, August 31st, 2012
The 1950s new town dream: envisioned, achieved, forgotten.
“Everybody wants to build and nobody wants to do maintenance” (Kurt Vonnegut, Hocus Pocus).
Some of us avoid ruining clothes by checking washing instructions. Fogeys young and old appreciate looking after a good pair of shoes. Some humans may have read a few pages of the user manual that came with their car / TV / computer. But most of us pay scant attention to looking after stuff. Our high expectations and short attention spans have made ‘care’ a tiresome inconvenience.
Architects, designers and other creators are blamed when their enduring work ‘fails’ in the long run. Poorly maintained 70s buildings routinely get torn down where a little care might have preserved the optimistic social statements they once made. The City of London’s Barbican Estate is a rare exception to the rule.
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Tags: accessibility, communication, creativity, design process, industrial design, information design, maintenance, Stevenage, vision
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Tuesday, February 7th, 2012
Nokia Lumia Windows phone (photographed badly on an iPhone)
Jonathan Ive’s tenure at Apple has produced a long, successful sequence of product design revolutions leading to the touchscreen interface. It is now so dominant that physical design is arguably being usurped by graphic design as the driver of functionality. Apple’s record in graphics is mostly strong (I always liked their instruction booklets) but recently they seem less sure-footed.
iTunes is much harder work than it used to be (and its ‘new logo’ was widely disliked); the iCal leather / stitching effects are retro and retrograde. Even the ‘candy box’ iPhone / iPad apps homescreens, once fresh and friendly now seem more irritating than helpful. The iPhone remains a beautiful piece of work (even if its most impressive features – like the beautifully machined, spookily high-tolerance sim card tray – are hidden from view by the bumper required for practical everyday operation), but sentimental airbrush effects are starting to make Apple products seem behind the curve for the first time. This was thrown into sharp relief for me by the wife’s new Nokia Lumia 800 Windows phone (purchased against my sage advice of course. Wrong again, dammit.). The product design (above) is restrained and elegant and there is a crisp customisable tile-based interface with simple, elegant animations and well-structured, spare typography using Monotype’s Segoe WP typeface. I’m envious of a non-Apple product for the first time in… ever. This is good news – competition raises the game and there is no reason why Apple must have a monopoly on good design. The Windows phone has let in some UI fresh air and is making Apple look just a bit… stuffy.
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Tags: accessibility, Apple, apps, graphic design, information design, iPhone, maps, Nokia, product design, typography, UI design, Windows phone
Posted in blog, distillation, information, visualisation | No Comments »
Tuesday, July 26th, 2011
Having lately spent far more time than I care to in and around NHS facilities it is hard avoid noticing how much energy / resources are wasted when information is badly managed. I am no systems analyst, but even without an abacus for a mind the potential benefits of sorting out information in the NHS seem clear in three areas:
In some trusts, budgetary adjustments have reduced willingness to create / maintain good patient communications. Visits to dreary GP surgeries are not elevated by leaflet / poster displays that climb the walls like mutant strains of rising damp. Clip art and Comic Sans feature heavily in DIY print productions in which clarity and communication have taken a back seat. Patients should have the right to clear information in support of their treatment.
Physically navigating the NHS, its hospitals, clinics and other facilities can be complex. Some of the larger hospitals have decently planned sign systems and an air of calm efficiency as a result, but many smaller or regional ones do not, and those that are building / reorganizing often fail to consider users by properly re-routing them. How many late / missed appointments are caused by being in the wrong place at the wrong time? Exceptional facilities like the Kentish Town Integrated Care Centre seem to be from another world entirely. Owing its existence to an opportunity of history, the persistent vision of an individual and a gifted design team, such a paragon is unlikely to ever be anything like the norm, in this universe at least.
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Tags: accessibility, communication, design, graphic design, information design, nhs, service design
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Tuesday, August 24th, 2010
That ‘knowledge is power’ is not disputed, but acceptance of the value of information is under threat. With unprecedented budget cuts becoming ‘normal’, the cost of communicating is called into question whilst its value is ignored.
With Crazy George & chums currently riding roughshod through UK public services, machetes flailing, there is financial pressure of the most intense kind on public institutions. Used to state regulation, detached from the free market’s instant and unforgiving feedback, there is no solid tradition of objectively balancing prioritities. Forced to plan big cuts, decision-makers may already have reached the “if I cut this will the entire institution fail tomorrow?” stage. Can we hope for measured appraisal of the worth of communications design in this climate? This must be a good time for designers to argue for the value of communications and information design wherever they get the chance.
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Tags: accessibility, brand design, budgets, communication, cost-cutting, cuts, economy, effectiveness, graphic design, information, information design, institutions, language, legibility, public services, spending, value, value for money
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Thursday, June 10th, 2010
This is my favourite road sign. I like it because it treats me as a sentient human being rather than a mindless drone incapable of independent thought. It encourages me to consider the possible hazards of my situation and trusts that having so reflected, I will make good decisions. Were I not barrelling along at 70mph it would also inspire me to muse further on the meaning of life, the universe and everything…
The rarity of such ‘thoughtful’ road signs makes me wonder why few communications assume an intelligent audience. Too much ‘telling’ surely eventually breeds disinterest. On the roads we all see plenty of poorly regulated over-signing: badly placed, ugly ‘street furniture’ laden with overly instructive signs, sometimes there (it would seem) as much to prevent the local council from being sued as to actually help the public. Credible research now shows that careful removal of oversignage increases road safety. De-signing can be good designing. As in most areas of communication design, consideration of the user and limiting the number of messages to be processed increases the likehood of effectiveness. More thoughtful communications crediting users with some intelligence would be no bad thing.
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Tags: accessibility, communication, design, graphic design, information design, legibility, typography, visual culture
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Thursday, February 18th, 2010
I put up a shed last weekend (yes, the designer lifestyle is that glamorous): two days of stressful toil lengthened in no small part by the appalling quality of the ‘instructions’ provided: 14 pages of verbal and visual redundancy, irrelevance and confusion. Well what did I expect for £99?
Most products arrive with scant, inaccurate or misleading information for assembly and use. Many well-designed consumer products neglect information as part of the product experience, leading to returns, safety issues, customer dissatisfaction and erosion of brand loyalty. This seems overwhelmingly the norm and we are accustomed to sucking up all the wasted time, the frustration and stress, and moving on with our lives. Why are ‘instructions’ such a design-free zone? (more…)
Tags: accessibility, communication, creativity, graphic design, information design, language, legibility, service design, typography, words
Posted in distillation, information | No Comments »
Thursday, February 18th, 2010
An explosion of communication and choice in recent decades has created the global climate of information overload that we are only now beginning to find ways to properly navigate. The rise of the iPhone app and the price comparison website shows the information economy at work and there is growing recognition of the value of designing access to information. But what took us so long?
In our personal areas of interest choice can seem miraculous: I can get my favourite version of my favourite song in less than 60 seconds; we can have customised trainers designed in-store; you can get your flat white-half-caff-soy-frappe-latte-cino just the way you like it in a coffee shop anywhere in the world (a distant time it was when coffee was purchased in only one of two states: black or white). But in general, relentless second-by-second decision-making is required to navigate a deep sea of visual noise. Negotiating our choices can lead to unprecedented fatigue, confusion, stress – and disinterest. As expectations rise, consumers are increasingly losing their patience. How do we solve this problem?
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Tags: accessibility, brand design, branding, communication, creativity, design, graphic design, information design, information economy, language, typography, words
Posted in distillation, information | No Comments »
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