Posts Tagged ‘brand names’

inside out: designing sustainable brands

Thursday, June 17th, 2010

You don’t construct a building façade-first, then install services, framework and foundations. You don’t build a car by starting with the bodywork. We don’t (unless recovering from a big night out) dress coat & shoes first.  So why are some brands designed from the outside-in, imposing personality at odds with experience? Outside-in brand design can set expectations significantly adrift of reality, resulting in dissonant and negative communications and an unsustainable brand.  How do you build a sustainable brand? From the inside out.

Graphic design is superficial, ephemeral.  Much of it ends up, if not as yesterday’s fish & chip paper (they don’t do that any more), in the bottom of the budgie cage’s (no-one keeps those any more either), binned and recycled until fit only for landfill.  Pixels or paper, graphic design is largely transient, disposable. Its outcomes may be all about about the surface but there is every reason why its process should have more depth.

At Wolff Olins as far back as the 1970s a much-used maxim was “you can’t paper over the cracks” i.e. if your company/product/service is poor, a stunning visual identity will not help you long-term, it only creates a credibility gap that makes things worse. Advice that clearly never reached the ears of hapless BP CEO Tony Hayward…

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what’s in a name?

Monday, April 19th, 2010

British Airways in a proposed merger with Iberia is to list on the London Stock Exchange as International Airlines Group. Boring! When I communicate with power utility E.on, the name always gives pause for thought (am I writing it/saying it correctly? what does it mean?).  The two airline companies will continue to trade publicly under their existing well-established brands (volcanic ash permitting) and E.on is probably considered a ‘successful’ brand, but new brand names now seem to come in just two flavours: underwhelming or overwrought. When was the last time a big brand name was launched to anything other than universal derision?  What’s up with brand names?

Naming strategies have evolved from simple ownership (Campbell’s), to acronym (BBC), description (Slimfast) and evocation (Breeze).  Now ‘no-names’ like Muji (tr.:‘no-label’) and neologisms (or ‘stupid made up names’ as they are more commonly known) like Wii represent newer strategies that are a harder sell and demand a little more – sometimes too much – of the consumer.

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