Alembic Design Consultantsworks for organisations of any size undergoing development and change, offering new products or services, or wanting to better manage presentation.We distil raw information and brand essence to create valuable, effective communications. |
Feather Times a Feather, 1987
Last month the musician/artist variously known as Don Vliet/Don Van Vliet/Captain Beefheart died after a long battle with MS. Much will have been written about his influence by now, but I doubt that his wilfully eccentric music, abstract poetry and visual works are too frequently cited as inspirational by many designers (over-rational control-freaks that we tend to be) but… they worked for me.
Satisfaction is an uncommon commodity. In the context of work and in tough times, its scarcity and value rises like that of gold—the accumulation of which for some is satisfaction. Designers cannot rely on generous material reward for their labours—with each project unique, there are few easy profits or economies of scale. Wealthy designers have usually arrived there via success in ‘business’ rather than designing alone. But we are pretty fortunate in other benefits that design activity can bring. Designers can often see, if not always touch, the results of their labour and although these might have limited life, their physical existence—and on occasion, their effect on others—produces fleeting glows of satisfaction. Good design also demands a healthy interest in the world that many professions and modern lifestyles discourage.
I recently re-read a book (remember those?) which I had all but forgotten since my late teens: Robert M. Pirsig’s Zen and the Art of Motorcycle Maintenance. It is not really about Zen, Art or keeping your Motoguzzi on the road. It is an odd piece of 70s autobiographical post-hippy-lit combining road trip, father-son relationship, nervous breakdown and fairly heavy (man) philosophical enquiry. It takes its time to get going, makes your head hurt here & there and although it does eventually offer some (unsettling) drama, a reprint is unlikely to give Dan Brown sleepless nights. Written at least 15 years before the the first personal computer, some of the language of this book is of its time (the word “groovy” appears at least twice without irony) but the relevance of its central theme—our relationship with technology—has increased a hundredfold.
That ‘knowledge is power’ is not disputed, but acceptance of the value of information is under threat. With unprecedented budget cuts becoming ‘normal’, the cost of communicating is called into question whilst its value is ignored.
With Crazy George & chums currently riding roughshod through UK public services, machetes flailing, there is financial pressure of the most intense kind on public institutions. Used to state regulation, detached from the free market’s instant and unforgiving feedback, there is no solid tradition of objectively balancing prioritities. Forced to plan big cuts, decision-makers may already have reached the “if I cut this will the entire institution fail tomorrow?” stage. Can we hope for measured appraisal of the worth of communications design in this climate? This must be a good time for designers to argue for the value of communications and information design wherever they get the chance.
An illustrator, teacher and member of the editorial board of award-winning contemporary illustration magazine Varoom, Anna Steinberg creates beautifully drawn, witty and thoughtful images, some of which were recently selected for Images – Best of British Illustration and the London Transport Museum/AOI Cycling in London competitions. In this email interview she reveals the significance to her work of ingenuity, mountains, biscuits & old Bidies…
How do you work?
With professional commissions I usually problem-solve in words first and then develop through doodles into resolved pictures. With personal work I do visual experiments and it emerges more spontaneously.
British Airways in a proposed merger with Iberia is to list on the London Stock Exchange as International Airlines Group. Boring! When I communicate with power utility E.on, the name always gives pause for thought (am I writing it/saying it correctly? what does it mean?). The two airline companies will continue to trade publicly under their existing well-established brands (volcanic ash permitting) and E.on is probably considered a ‘successful’ brand, but new brand names now seem to come in just two flavours: underwhelming or overwrought. When was the last time a big brand name was launched to anything other than universal derision? What’s up with brand names?
Naming strategies have evolved from simple ownership (Campbell’s), to acronym (BBC), description (Slimfast) and evocation (Breeze). Now ‘no-names’ like Muji (tr.:‘no-label’) and neologisms (or ‘stupid made up names’ as they are more commonly known) like Wii represent newer strategies that are a harder sell and demand a little more – sometimes too much – of the consumer.
I put up a shed last weekend (yes, the designer lifestyle is that glamorous): two days of stressful toil lengthened in no small part by the appalling quality of the ‘instructions’ provided: 14 pages of verbal and visual redundancy, irrelevance and confusion. Well what did I expect for £99?
Most products arrive with scant, inaccurate or misleading information for assembly and use. Many well-designed consumer products neglect information as part of the product experience, leading to returns, safety issues, customer dissatisfaction and erosion of brand loyalty. This seems overwhelmingly the norm and we are accustomed to sucking up all the wasted time, the frustration and stress, and moving on with our lives. Why are ‘instructions’ such a design-free zone? (more…)
An explosion of communication and choice in recent decades has created the global climate of information overload that we are only now beginning to find ways to properly navigate. The rise of the iPhone app and the price comparison website shows the information economy at work and there is growing recognition of the value of designing access to information. But what took us so long?
In our personal areas of interest choice can seem miraculous: I can get my favourite version of my favourite song in less than 60 seconds; we can have customised trainers designed in-store; you can get your flat white-half-caff-soy-frappe-latte-cino just the way you like it in a coffee shop anywhere in the world (a distant time it was when coffee was purchased in only one of two states: black or white). But in general, relentless second-by-second decision-making is required to navigate a deep sea of visual noise. Negotiating our choices can lead to unprecedented fatigue, confusion, stress – and disinterest. As expectations rise, consumers are increasingly losing their patience. How do we solve this problem?
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